Account Management
How do I change my billing address?
You can request a billing address update by emailing support@selleramp.com. Should you wish to do this yourself in future, you can update your billing address in our billing portal; just let us know when you first request a billing address change ...
Where can I view my lookup count?
You can view your lookup count in your SAS Account page here under Subscription Details.
Can my invoices be sent to a different email address to the one I use with SAS?
Our system can only send invoices to the email associated with the account; we do, however, provide a third-party option to access and download them - please contact support@selleramp.com for further information.
How long will my SellerAmp data be kept for after cancelling my subscription?
Your account's History and Settings will be kept indefinitely (unless you request deletion of your data), so that you can log back in and reactivate at any time and it will be waiting for you. Should you wish for your data to be deleted, please ...
When I choose to cancel, why does the cancellation date not show as today?
When you choose to cancel a subscription, it will be cancelled at the end of your next current billing cycle. This allows you to use the subscription until the end of that billing cycle, but it also indicates that you will not be charged again. If ...
Can I share my SellerAmp account?
If you would like to give your staff or Virtual Assistants access to SAS, at this time, you would just share your credentials. It's worth noting the following when granting access to your account: Only access one Seller Central account: SellerAmp SAS ...
When will my lookup count reset?
If you are subscribed to the Getting Started packages which are limited to 1000 lookups per month, the count will reset at different interludes, depending on the package: The monthly subscription resets the lookup count upon renewal The annual ...
When will my SAS subscription renew?
You can find this information in the SAS Account page under Subscription Details:
How do I change my email address in SAS?
You can easily change the email on your SellerAmp account via SAS using the below steps 1. Requesting the change in SAS Visit 'Account' in any SAS tool Click 'Change' in the email field Enter the new email address you wish to use and click Submit - ...
What are lookups in SAS?
A lookup (also known as a scan) is when you look at SAS analysis for the product. Examples of this are... Scanning barcode on mobile app Doing a search in SAS for a product When the analysis automatically comes up in the Chrome extension on an Amazon ...
Change your SAS password
Visit Account Details in SAS's Account page and next to Password, click Reset; note that only the account owner can change the password.
Popular Articles
Does SellerAmp charge VAT on top of my subscription?
By default, VAT appears on the sign up page (as we are a UK based company); the VAT will disappear when you select your billing country, if you are not in the UK. Your VAT number can be added on the sign up page if you are in the UK, however, if you ...
Getting Started with Google Sheets
In the web app (sas.selleramp.com), visit Sheets/Setup Connect your Google account. SAS will ask for your details. On the Google side you will have to give SAS permission/acknowledge it. Return to SAS to create a new worksheet by clicking 'New Sheet' ...
Seller Central Login Time Out on Mobile App
lf Seller Central appears to be timing out when you attempt to login from the mobile app, just take these couple steps: Make sure you have the Seller Central panel enabled (Settings >SAS panels > toggle SC on) From a SAS results page tap the Home ...
Additional Costs for Fulfilment Process
Within Settings/Additional Costs are options for adding additional costs, in your fulfilment process, which SAS can then included in calculations: Prep fee: any fee from an FBA perspective for preparation costs, e.g.: a prep centre, or contract ...
Connecting SellerAmp SAS to Amazon Seller Central
You can log in to Amazon Seller Central in one of two ways, to see eligibility, hazmat and more: Via the Login button in the Alerts panel Via the home button on the Seller Central panel After logging into Seller Central in the new tab that opens, ...