Avoiding eligibility issues in SAS

To ensure eligibility is correctly configured, once you've signed into Seller Central via SAS, ensure that the country selected within Seller Central matches the marketplace within SAS.

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• *Eligibility Not Visible

  To see Eligibility you just need to connect your account to Seller Central in 1 of 2 ways... In the Alerts panel Log in to SAS. Go to the Alerts panel (see image below). Click the login option. Enter your SellerCentral details. Return to SAS and ...

• See Eligibility on Mobile

  If you are unable to see eligibility while using the SAS mobile app, take the following steps: Close the SAS mobile app Open a browser window on your mobile and log in to Seller Central Re-open SAS and eligibility should show in the Alerts/Quick Info ...

• Error when SAS translated to different language

  If you encounter an error message in SAS that's not in English, try disabling Google Translate's auto-translate feature - this can sometimes interfere with system changes. To disable Right-click in SAS and choose 'Translate to language' Click the ...

• How to clear cookies

  Sometimes clearing your Cookies & browsing history can resolve issues with SAS - to do so: Close SAS Go to Chrome menu (3 dots in upper right) Go to Settings Go to Privacy and Security Clear Browsing Data back to when you last successfully looked up ...

• Scanner not responding to mobile app

  If you've connected a scanner to your mobile device and SAS is not responding, delete the SAS app and download it again (Android and iOS); then, launch the app and it should sync with the scanner.