Avoiding eligibility issues in SAS

To ensure eligibility is correctly configured, once you've signed into Seller Central via SAS, ensure that the country selected within Seller Central matches the marketplace within SAS.

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• Eligibility not showing on mobile app

  If you are unable to see eligibility while using the SAS mobile app, take the following steps: Close the SAS mobile app Open a browser window on your mobile and log in to Seller Central Re-open SAS and eligibility should show in the Alerts/Quick Info ...

• Eligibility not showing in web app or extension

  To see Eligibility you just need to connect your account to Seller Central in 1 of 2 ways... In the Alerts panel Log in to SAS. Go to the Alerts panel (see image below). Click the login option. Enter your SellerCentral details. Return to SAS and ...

• How to Replace the SAS Beta Extension

  If you are using a beta version of the SAS extension, you may experience performance issues. Please replace it with the official stable version using the steps below. Go to chrome://extensions, locate the SAS extension, and click Remove. Navigate to ...

• Error when SAS translated to different language

  If you encounter an error message in SAS that's not in English, try disabling Google Translate's auto-translate feature - this can sometimes interfere with system changes. To disable Right-click in SAS and choose 'Translate to language' Click the ...

• Login errors when signing into SAS

  If you get a 'User Does Not Exist' or 'Email is not a valid email address' error, the account has either not been signed up, activated, or an email change process has not completed. You can sign up here; once done, check your inbox (and spam folder) ...