Sometimes clearing your Cookies & site data in Chrome can resolve issues with SAS - to do so:
- Delete the extension and sign out of SAS (sas.selleramp.com)
- Copy and paste chrome://settings/content/siteDetails?site=https%3A%2F%2Fsas.selleramp.com%2F into the web address bar, press Enter and select 'Delete data'
- Restart your browser
- Re-install the extension from selleramp.com/extension