Mobile App Error " Your account does not exist " .

While making a payment on the mobile app, some users may receive an error stating, "Your account does not exist." This article explains how to resolve it.

( Screenshot of the error )

The Cause: The user's Zoho portal has not been configured.

The resolution :

1. Send user invite to configure customer portal  in Zoho
   

     2. Send template to configure portal in desk

     3. Eunsure user updates payment details and we can make payment successfully

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