"SellerAmp Scanner Not Responding, Mobile App Fix, Troubleshooting Guide"

Scanner not responding to mobile app

If you've connected a scanner to your mobile device and SAS is not responding, delete the SAS app and download it again (Android and iOS); then, launch the app and it should sync with the scanner.

If deleting and reinstalling the app didn't fix the issue, please check the following permissions:
  1. On iOS: Go to Settings > Apps > SellerAmp SAS, and on the following screen ensure the Camera toggle switch is active.
  2. On Android: Go to the device Settings app, and choose the Apps option.  In the list of installed apps tap on the “SellerAmp SAS” entry.  Tap “Permissions”.  If Camera is listed in the “Not allowed” section then tap on “Camera” and choose the “Allow only while using the app” option.

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