"SellerAmp Scanner Not Responding, Mobile App Fix, Troubleshooting Guide"

Scanner not responding to mobile app

If you've connected a scanner to your mobile device and SAS is not responding, delete the SAS app and download it again (Android and iOS); then, launch the app and it should sync with the scanner.

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    • See Eligibility on Mobile

      If you are unable to see eligibility while using the SAS mobile app, take the following steps: Close the SAS mobile app Open a browser window on your mobile and log in to Seller Central Re-open SAS and eligibility should show in the Alerts/Quick Info ...

    • Seller Central Login Time Out on Mobile App

      lf Seller Central appears to be timing out when you attempt to login from the mobile app, just take these couple steps: Make sure you have the Seller Central panel enabled (Settings >SAS panels > toggle SC on) From a SAS results page tap the Home ...

    • Mobile app freezing when initially loading

      Example Troubleshooting Example Troubleshooting Using Safari or another web browser on your phone, try browsing to sas.selleramp.com to see if the page is accessible If the webpage is accessible, can you log in in the browser? If the webpage is ...

    • Text search not working on mobile

      When using the search bar, it is possible to receive zero results. If this happens, try scanning the barcode or typing in the ASIN of the product, which should load the item correctly. **Resolution:** This issue can often be resolved by pressing the ...

    • *Eligibility Not Visible

      To see Eligibility you just need to connect your account to Seller Central in 1 of 2 ways... In the Alerts panel Log in to SAS. Go to the Alerts panel (see image below). Click the login option. Enter your SellerCentral details. Return to SAS and ...