Error Messages
"Unable to parse range" error in Google Sheets
An "Unable to Parse Range" or "Requested Entity Not Found" error while exporting to Google Sheets means that Google cannot find the sheet you want to export to based on the configuration of your Google Sheet in SAS. To resolve this, go to the Web App ...
Unauthorized error 401 in Google Sheets
If you try to open a Sheet and it gives an Unauthorized Error 401 error in a new tab, you will need to try signing into your Google account again.
The BQool Panel shows a 503 error – how do I fix this?
This error message will show if something is wrong on BQool’s side, and you should refresh the page and retry the listing export.
The BQool panel shows a 502 error – how do I fix this?
You’ll need to go to the Integrations page in My Account to Connect to BQool where there are instructions on generating a token.
The BQool panel shows a 403 error – how do I fix this?
There are a few reasons for this error: The integration button is not turned on in BQool The BQool subscription has ended or has been put on hold due to an inactive payment. The email address used for the SAS account is different to the email address ...
"Oops something went wrong" credit card error when signing up
An "Oops, something went wrong!" error code during sign up can mean a number of things, but it will most likely be related to failed authentication between you and your bank. Ensure you are able to authenticate the use of your card, and try again.
*Eligibility Not Visible
To see Eligibility you just need to connect your account to Seller Central in 1 of 2 ways... In the Alerts panel Log in to SAS. Go to the Alerts panel (see image below). Click the login option. Enter your SellerCentral details. Return to SAS and ...
ASIN not found
If you receive an "ASIN not found" message when analysing a product, it simply means there is no data on the product. We use third-party data providers to get product data and for occasionally there is nothing available on this product; it’s a rarity ...
Popular Articles
Does SellerAmp charge VAT on top of my subscription?
By default, VAT appears on the sign up page (as we are a UK based company); the VAT will disappear when you select your billing country, if you are not in the UK. Your VAT number can be added on the sign up page if you are in the UK, however, if you ...
Getting Started with Google Sheets
In the web app (sas.selleramp.com), visit Sheets/Setup Connect your Google account. SAS will ask for your details. On the Google side you will have to give SAS permission/acknowledge it. Return to SAS to create a new worksheet by clicking 'New Sheet' ...
Seller Central Login Time Out on Mobile App
lf Seller Central appears to be timing out when you attempt to login from the mobile app, just take these couple steps: Make sure you have the Seller Central panel enabled (Settings >SAS panels > toggle SC on) From a SAS results page tap the Home ...
Additional Costs for Fulfilment Process
Within Settings/Additional Costs are options for adding additional costs, in your fulfilment process, which SAS can then included in calculations: Prep fee: any fee from an FBA perspective for preparation costs, e.g.: a prep centre, or contract ...
Connecting SellerAmp SAS to Amazon Seller Central
You can log in to Amazon Seller Central in one of two ways, to see eligibility, hazmat and more: Via the Login button in the Alerts panel Via the home button on the Seller Central panel After logging into Seller Central in the new tab that opens, ...