Mobile app freezing when initially loading
Troubleshooting
- Using Safari or another web browser on your phone, try browsing to sas.selleramp.com to see if the page is accessible

- If the webpage is accessible, can you log in in the browser?
- If the webpage is accessible, what happens if you click Open at the top of the screen?
- Please try connecting on both WiFi and mobile data.
- Try rebooting your device
Related Articles
See Eligibility on Mobile
If you are unable to see eligibility while using the SAS mobile app, take the following steps: Close the SAS mobile app Open a browser window on your mobile and log in to Seller Central Re-open SAS and eligibility should show in the Alerts/Quick Info ...
Scanner not responding to mobile app
If you've connected a scanner to your mobile device and SAS is not responding, delete the SAS app and download it again (Android and iOS); then, launch the app and it should sync with the scanner.
Seller Central Login Time Out on Mobile App
lf Seller Central appears to be timing out when you attempt to login from the mobile app, just take these couple steps: Make sure you have the Seller Central panel enabled (Settings >SAS panels > toggle SC on) From a SAS results page tap the Home ...
Text search not working on mobile
When using the search bar, it is possible to receive zero results. If this happens, try scanning the barcode or typing in the ASIN of the product, which should load the item correctly. **Resolution:** This issue can often be resolved by pressing the ...
"Unable to parse range" error in Google Sheets
An "Unable to Parse Range" or "Requested Entity Not Found" error while exporting to Google Sheets means that Google cannot find the sheet you want to export to based on the configuration of your Google Sheet in SAS. To resolve this, go to the Web App ...