Common Troubleshooting
Login errors when signing into SAS
If you get a 'User Does Not Exist' or 'Email is not a valid email address' error, the account has either not been signed up, activated, or an email change process has not completed. You can sign up here; once done, check your inbox (and spam folder) ...
Profile options greyed out
In this example, the profile is Active and in "Editing" mode and it isn't possible to click any profile options on the right. The options 'Active' and 'Edit' are disabled because this profile is already set as active and you are currently editing it; ...
Error when SAS translated to different language
If you encounter an error message in SAS that's not in English, try disabling Google Translate's auto-translate feature - this can sometimes interfere with system changes. To disable Right-click in SAS and choose 'Translate to language' Click the ...
I’m on a Getting Started package and I have no lookups left
The monthly 1000 lookup count for Getting Started subscriptions resets either on billing date (for monthly customers), or on the 1st of month (for annual customers.) If you need to upgrade, follow the prompts on your SellerAmp SAS account - you will ...
Card declined at signup
There’s a variety of reasons for the “Your card does not support this type of purchase” or “transaction not allowed” error occurs - examples may be that the card is not authorized for international transactions (we are a UK based company), automatic ...
What do I do if I haven’t received an activation email after signing up?
Activation emails can sometimes take a few minutes to come through after you’ve registered, and we would recommend checking your spam folder and whitelisting emails from selleramp.com. If you think you’ve mistyped your email address at signup, simply ...
Changing the Amazon delivery address to see accurate results
When signed into Amazon, the delivery address may impact the number of sellers/offers which show in SAS; to update the delivery address, log in to Amazon and click "Deliver to" to change the address Observe how a delivery address in Germany on a ...
How to clear cookies
Sometimes clearing your Cookies & browsing history can resolve issues with SAS - to do so: Close SAS Go to Chrome menu (3 dots in upper right) Go to Settings Go to Privacy and Security Clear Browsing Data back to when you last successfully looked up ...
Why can I not see Max Cost on all search results?
SAS shows a number of data points on your search results, including Maximum Cost (Max Cost), and will sometimes need more data that what we have in order to calculate Max Cost. In this case, you will see a "Calculate" button, which clicking will ...
Eligibility not showing in web app or extension
To see Eligibility you just need to connect your account to Seller Central in 1 of 2 ways... In the Alerts panel Log in to SAS. Go to the Alerts panel (see image below). Click the login option. Enter your SellerCentral details. Return to SAS and ...
Avoiding eligibility issues in SAS
To ensure eligibility is correctly configured, once you've signed into Seller Central via SAS, ensure that the country selected within Seller Central matches the marketplace within SAS.