Common Troubleshooting
Login errors when signing into SAS
If you get a 'User Does Not Exist' or 'Email is not a valid email address' error, the account has either not been signed up, activated, or an email change process has not completed. You can sign up here; once done, check your inbox (and spam folder) ...
Profile options greyed out
In this example, the profile is Active and in "Editing" mode and it isn't possible to click any profile options on the right. The options 'Active' and 'Edit' are disabled because this profile is already set as active and you are currently editing it; ...
Error when SAS translated to different language
If you encounter an error message in SAS that's not in English, try disabling Google Translate's auto-translate feature - this can sometimes interfere with system changes. To disable Right-click in SAS and choose 'Translate to language' Click the ...
I’m on a Getting Started package and I have no lookups left
The monthly 1000 lookup count for Getting Started subscriptions resets either on billing date (for monthly customers), or on the 1st of month (for annual customers.) If you need to upgrade, follow the prompts on your SellerAmp SAS account - you will ...
Card declined at signup
There’s a variety of reasons for the “Your card does not support this type of purchase” or “transaction not allowed” error occurs - examples may be that the card is not authorized for international transactions (we are a UK based company), automatic ...
What do I do if I haven’t received an activation email after signing up?
Activation emails can sometimes take a few minutes to come through after you’ve registered, and we would recommend checking your spam folder and whitelisting emails from selleramp.com. If you think you’ve mistyped your email address at signup, simply ...
Changing the Amazon delivery address to see accurate results
When signed into Amazon, the delivery address may impact the number of sellers/offers which show in SAS; to update the delivery address, log in to Amazon and click "Deliver to" to change the address Observe how a delivery address in Germany on a ...
How to clear cookies
Sometimes clearing your Cookies & browsing history can resolve issues with SAS - to do so: Close SAS Go to Chrome menu (3 dots in upper right) Go to Settings Go to Privacy and Security Clear Browsing Data back to when you last successfully looked up ...
Why Do I Not See Max Cost on All Search Results?
SAS shows a number of data points on your search results, including Maximum Cost (Max Cost), and will sometimes need more data that what we have in order to calculate Max Cost. In this case, you will see a "Calculate" button, which clicking will ...
Avoiding eligibility issues in SAS
To ensure eligibility is correctly configured, once you've signed into Seller Central via SAS, ensure that the country selected within Seller Central matches the marketplace within SAS.
Popular Articles
Activating SellerAmp SAS on the mobile app
If you have signed up and received your activation email, you'll need to use a browser to activate your account. Note that you cannot activate an account via the mobile app. If you have downloaded the SellerAmp SAS app on your mobile device, delete ...
Does SellerAmp charge VAT on top of my subscription?
By default, VAT appears on the sign up page (as we are a UK based company); the VAT will disappear when you select your billing country, if you are not in the UK. Your VAT number can be added on the sign up page if you are in the UK, however, if you ...
Where do I begin to look for products to sell?
If you're just starting out as an Amazon seller, our YouTube Channel is a great place to explore methods to source and sell successful products. Our partners Flips4Miles and FieldsofProfit have lots of videos to give you some ideas; if you're ...
When will my lookup count reset?
If you are subscribed to our Getting Started packages, your monthly limit is 1,000 lookups. The time when your 1,000 lookup count resets depends on your subscription type: Monthly Subscription: The lookup count resets upon your monthly renewal date ...
How do I sign up for a SellerAmp SAS account?
Visit selleramp.com/pricing to get started Selecting your billing frequency, currency and package Complete your details on the next page Activate your account with the email you will receive from noreply@mailer.selleramp.com subjected SellerAmp SAS ...