Common Troubleshooting
Login errors when signing into SAS
If you get a 'User Does Not Exist' or 'Email is not a valid email address' error, the account has either not been signed up, activated, or an email change process has not completed. You can sign up here; once done, check your inbox (and spam folder) ...
Profile options greyed out
In this example, the profile is Active and in "Editing" mode and it isn't possible to click any profile options on the right. The options 'Active' and 'Edit' are disabled because this profile is already set as active and you are currently editing it; ...
Error when SAS translated to different language
If you encounter an error message in SAS that's not in English, try disabling Google Translate's auto-translate feature - this can sometimes interfere with system changes. To disable Right-click in SAS and choose 'Translate to language' Click the ...
I’m on a Getting Started package and I have no lookups left
The monthly 1000 lookup count for Getting Started subscriptions resets either on billing date (for monthly customers), or on the 1st of month (for annual customers.) If you need to upgrade, follow the prompts on your SellerAmp SAS account - you will ...
Card declined at signup
There’s a variety of reasons for the “Your card does not support this type of purchase” or “transaction not allowed” error occurs - examples may be that the card is not authorized for international transactions (we are a UK based company), automatic ...
What do I do if I haven’t received an activation email after signing up?
Activation emails can sometimes take a few minutes to come through after you’ve registered, and we would recommend checking your spam folder and whitelisting emails from selleramp.com. If you think you’ve mistyped your email address at signup, simply ...
Changing the Amazon delivery address to see accurate results
When signed into Amazon, the delivery address may impact the number of sellers/offers which show in SAS; to update the delivery address, log in to Amazon and click "Deliver to" to change the address Observe how a delivery address in Germany on a ...
How to clear cookies
Sometimes clearing your Cookies & browsing history can resolve issues with SAS - to do so: Close SAS Go to Chrome menu (3 dots in upper right) Go to Settings Go to Privacy and Security Clear Browsing Data back to when you last successfully looked up ...
Why Do I Not See Max Cost on All Search Results?
SAS shows a number of data points on your search results, including Maximum Cost (Max Cost), and will sometimes need more data that what we have in order to calculate Max Cost. In this case, you will see a "Calculate" button, which clicking will ...
Avoiding eligibility issues in SAS
To ensure eligibility is correctly configured, once you've signed into Seller Central via SAS, ensure that the country selected within Seller Central matches the marketplace within SAS.
Popular Articles
Does SellerAmp charge VAT on top of my subscription?
By default, VAT appears on the sign up page (as we are a UK based company); the VAT will disappear when you select your billing country, if you are not in the UK. Your VAT number can be added on the sign up page if you are in the UK, however, if you ...
When will my lookup count reset?
If you are subscribed to the Getting Started packages which are limited to 1000 lookups per month, the count will reset at different interludes, depending on the package: The monthly subscription resets the lookup count upon renewal The annual ...
Do you charge my card at signup?
We do offer a free 14-day trial, and your trial time begins at signup. We capture the card information at signup as it will proceed to charge you after the 14-day trial period, (unless you decide to cancel). Nothing is actually charged at signup, but ...
QVS - Quick View Simplified
QVS is a free Chrome extension from SellerAmp to quickly see key product details directly on the Amazon search page. Features Product ASIN — quick copy to clipboard Shows if Amazon is on the listing Count of FBA and FBM sellers Number and details of ...
Getting Started with Google Sheets
In the web app (sas.selleramp.com), visit Sheets/Setup Connect your Google account. SAS will ask for your details. On the Google side you will have to give SAS permission/acknowledge it. Return to SAS to create a new worksheet by clicking 'New Sheet' ...