Common Troubleshooting
Profile options greyed out
In this example, the profile is Active and in "Editing" mode and it isn't possible to click any profile options on the right. The options 'Active' and 'Edit' are disabled because this profile is already set as active and you are currently editing it; ...
Error when SAS translated to different language
If you encounter an error message in SAS that's not in English, try disabling Google Translate's auto-translate feature - this can sometimes interfere with system changes. To disable Right-click in SAS and choose 'Translate to language' Click the ...
Changing the Amazon delivery address to see accurate results
When signed into Amazon, the delivery address may impact the number of sellers/offers which show in SAS; to update the delivery address, log in to Amazon and click "Deliver to" to change the address Observe how a delivery address in Germany on a ...
How to clear cookies
Sometimes clearing your Cookies & browsing history can resolve issues with SAS - to do so: Close SAS Go to Chrome menu (3 dots in upper right) Go to Settings Go to Privacy and Security Clear Browsing Data back to when you last successfully looked up ...
Why Do I Not See Max Cost on All Search Results?
SAS shows a number of data points on your search results, including Maximum Cost (Max Cost), and will sometimes need more data that what we have in order to calculate Max Cost. In this case, you will see a "Calculate" button, which clicking will ...
Avoiding eligibility issues in SAS
To ensure eligibility is correctly configured, once you've signed into Seller Central via SAS, ensure that the country selected within Seller Central matches the marketplace within SAS.
Popular Articles
Does SellerAmp charge VAT on top of my subscription?
By default, VAT appears on the sign up page (as we are a UK based company); the VAT will disappear when you select your billing country, if you are not in the UK. Your VAT number can be added on the sign up page if you are in the UK, however, if you ...
Getting Started with Google Sheets
In the web app (sas.selleramp.com), visit Sheets/Setup Connect your Google account. SAS will ask for your details. On the Google side you will have to give SAS permission/acknowledge it. Return to SAS to create a new worksheet by clicking 'New Sheet' ...
Seller Central Login Time Out on Mobile App
lf Seller Central appears to be timing out when you attempt to login from the mobile app, just take these couple steps: Make sure you have the Seller Central panel enabled (Settings >SAS panels > toggle SC on) From a SAS results page tap the Home ...
Additional Costs for Fulfilment Process
Within Settings/Additional Costs are options for adding additional costs, in your fulfilment process, which SAS can then included in calculations: Prep fee: any fee from an FBA perspective for preparation costs, e.g.: a prep centre, or contract ...
Connecting SellerAmp SAS to Amazon Seller Central
You can log in to Amazon Seller Central in one of two ways, to see eligibility, hazmat and more: Via the Login button in the Alerts panel Via the home button on the Seller Central panel After logging into Seller Central in the new tab that opens, ...